Inclusive navigation: Citymapper’s step-free routes

Step-free routes prioritize simplicity over travel times, and walking times are adjusted for people with reduced mobility. These routes are available for free to everyone: plan a trip and tap "Step-free".

The step-free routes avoid stairs or wide gaps and direct users to the right station entrances and exits. They also avoid complicated transfers and wide gaps between trains and platforms.

Train stations are complicated! So we have collected and curated data for thousands of train stations to build enable the step-free routes, and worked with the community to improve the step-free routes.

We appreciate your help and feedback, and encourage you to report any issues through the app to help us improve.