GDPR at Citymapper

You rely on us to help you navigate complex cities, and we know you trust us with your location and other personal data while we do this. The European data protection law, GDPR, came into force on 25th May 2018 and so in addition to having a detailed and updated privacy policy, we wanted to give you some wider context about how Citymapper handles your personal data. 

How and why we collect data at Citymapper    

We've never sold user data or relied on advertising to make money. This means we don’t sell your data to advertisers.   

Instead of relying on advertising, our business model uses data to improve how people get around their cities. We aggregate the A to Bs people have searched for (or journeys they've taken, if they hit "Go") and have used that data to run our own transport to fill gaps in the transport system. We did this with our nightbus route, our blackbus partnership, and with Ride. We also launched a Citymapper travel pass in February 2019 called “Pass”, which we created by using that same data to understand travel patterns in London, and which we plan to customise over time so travellers can buy a Pass that’s perfect for them. 

We also ask you for the least amount of information needed to do our job.  For example, for journey planning we don’t require you to log in because we don’t need to know your name or email to do that.  But we do require that information if you want to save your favourite places and routes across your devices. If you want to use Pass, we ask you for your home address and date of birth so that we can verify your identity and we ask for your mobile number to ensure you receive important notifications and if you choose to use a mobile payment system like Google Pay for your Pass card.

Our updated Privacy Policy

Our Privacy Policy gives you more detail about what data we collect, why and how we use it, and our legal basis for doing so. We keep this policy up to date so that you are always aware of what we are doing with your personal data and how we protect it. Click here to read it and find out more.

And you can continue to contact us here.